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support
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support /n./ After-sale handholding; something many software
vendors promise but few deliver. To hackers, most support people
are useless -- because by the time a hacker calls support he or
she will usually know the software and the relevant manuals better
than the support people (sadly, this is *not* a joke or
exaggeration). A hacker's idea of `support' is a
t^ete-`a-t^ete with the software's designer.
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